We are dedicated to bringing you the best shopping experience, off or online!
Your satisfaction is our primary concern at PamperedTot.com. We will gladly accept any returns on new merchandise 30 days from the date you receive your order as long as you follow our return guidelines. You will receive a full refund minus our cost of shipping.
Any products that have been personalized cannot be returned. Our return policy for other situations, such as shipping damage and the rare defective item is explained below.
The mission of our sales staff is to make sure each and every purchase you make fits your needs and budget perfectly. If you have any questions after a purchase, please call our experienced team at 1.866.271.KIDS to make sure you have all of the information you need.
Please inspect your package when you receive it from the shipper. If you notice any damage from shipping, please call us at 1.866.271.KIDS to report the damage and DO NOT use the product. You must contact us within 5 business days. Make sure that you keep all packaging (boxes, shipping labels, packing material, etc...), as the shipper will come to inspect the package. You may also call the shipper directly. UPS can be reached at 1-800-742-5877. FedEx can be reached at 1-800-463-3339. Please also review UPS' Terms & Conditions and FedEx Terms & Conditions.
If you order an item, it is shipped out, and you refuse the shipment, PamperedTot.com will refund you for the product cost less any applicable shipping charges to ship your order to and from.
Open box or Clearance Items:
Defective products are rare and can be exchanged for the same new product or returned within 30 days of receiving your order. After this period of time, the exchange will have to be done by the manufacturer under the warranty. Note that all returned products that are claimed defective are tested by our technicians. If they are found not to be defective, a restocking fee of 10% will be applied. If a problem occurs after 30 days, please note that every third party product you buy from PamperedTot.com is backed by the product manufacturer's warranty.